FAQs
WE COULD NOT FIND A PERFECT RESULT FOR YOUR QUESTION
Call us on 1300 230 633 and our friendly staff will assist you with your query or alternatively you can contact us via live chat.-
GENERAL
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Are Adbri Masonry products made in Australia?
Yes all of our bricks, blocks, pavers, retaining walls and erosion control products are made in our factories in Australia. The Eldorado Stone® range of wall cladding products were established by an American company over 40 years ago and are imported by Adbri Masonry from their manufacturing facility in Asia.
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Can I get assistance from an Adbri Masonry sales representative?
Adbri Masonry sales representatives are well trained and have a vast knowledge of the products and services offered by Adbri Masonry. Please phone 1300 365 565 to speak with your local sales representative.
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Can I order products that are available in other States?
Yes, if you see something you like that is not available in your region, it can be ordered on a Special Order. Minimum order quantities, lead times and added freight costs apply.
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Do Adbri Masonry products meet the relevant Australian Standards?
Yes, all supplied Adbri Masonry product are manufactured to comply with the Australian Concrete Masonry Standard.
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Do you have recommended installers and contractors?
Yes, we have preferred installation teams who have experience using our products. To obtain information on recommended installation teams in your area, please call our customer service centre on 1300 365 565.
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Do you provide product technical support?
Yes. Adbri Masonry has an in-house technical and engineering team who are available to assist with technical enquiries. Additionally, Adbri Masonry’s technical brochures and datasheets contain vital technical information. Our Contracting Services Division can also provide their clients with technical engineering support for large civil, industrial and commercial projects.
If you are unsure and require further technical advice, call us on 1300 365 565 to be directed to a technical specialist.
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How do I know how many blocks, pavers or walls I need?
You can use our Product Calculator here. Additionally you can use the helpful diagrams below, measure the desired space you would like to pave. This will give you the total square meter figure (Length(m) x width (m) = area (m2).
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How do I obtain employment with Adbri Masonry?
Adbri Masonry is a part of the Abri Ltd. The Human Resources department of Adbri Ltd handles all recruiting for the group and its subsidiaries. For further job information or to apply, please visit; www.adbri.com.au
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How much will my project cost?
Although the area and product style selected will clearly alter the overall cost, it is important to note that most of the total cost of your project will be in installation and labour. This means that the choice of a better quality paving option won't significantly increase the overall cost of your project.
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Is Adbri Masonry an Australian owned and operated company?
Yes, Adbri Masonry is Australia’s leading supplier of concrete masonry products and is a wholly owned subsidiary of Adbri Ltd.
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Is Adbri Masonry an environmentally sustainable company?
Yes. We are aware of the impact that our operations may have on our environment. Adbri Masonry has initiated many environmentally sustainable practices as a part of our commitment to being the ‘most responsible'. To read more about Adbri Masonry’s sustainability initiatives visit our Sustainability page.
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What are the standard delivery times for Adbri Masonry products?
Delivery times for products vary depending upon the order and required delivery address. Our Customer Service team will work with you to try and achieve the best possible delivery outcome. For more information please call 1300 365 565.
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What do I do with empty pallets after I have used the product?
Pallets remain the property of Adbri Masonry. For free collection of your empty pallets, please call
1800 674 961
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What is efflorescence?
Efflorescence is a white, salty powder that appears on the surface of bricks, blocks, pavers and retaining walls as a result of moisture penetrating the product and partially dissolving the lime contained in the cement used to make concrete masonry. This dissolved solution then migrates to the surface and as the water evaporates, leaves a white lime haze. Efflorescence is harmless and can be removed with a stiff bristled broom, then rinsing with clean water. It is important to note that natural weathering will eventually stop efflorescence from occurring.
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What should I do with my Adbri Masonry pallets?
All pallets remain the property of Adbri Masonry. When your pallets are ready for collection, please call
1800 674 961 and these pallets will be collected at no charge.
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What times do you deliver?
Please arrange delivery time upon placement of your order. Call 1300 363 565 to find out more.
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Where can I view your products?
In addition to the displays found in most of our sites throughout Australia, Adbri Masonry also has a network of dedicated resellers throughout NSW, Qld, Vic, SA and Tas. Please call 1300 365 565 to find your closest reseller or display branch or find a Certified Retailer via postcode search.
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Who is Adbri Masonry?
Adbri Masonry is Australia’s leading masonry manufacturer supplying quality concrete bricks, blocks, pavers, retaining walls, erosion control products and architectural masonry from various sites throughout Australia. Click here to learn more about Adbri Masonry
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Are Adbri Masonry products made in Australia?
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PAVING
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Are slight variations in product colours normal?
Yes, as a result of the natural raw materials used in concrete masonry, some variation between products is to be expected. If you have concerns about the variations in your product, please contact us on 1300 365 565.
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Are your pavers salt resistant?
Most, including all offerings in the popular Euro® and Atenstone® ranges, are resistant to salt attack. Datasheets provided on the paving product pages rate the level of salt resistance that each paver possesses. If you are unsure, it is best to contact us by email or call 1300 365 565 to speak with a product specialist.
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Can Euro® Classic and Slate pavers be used for driveway applications?
Yes, Euro® Classic and Slate pavers can be installed for driveway projects when installed on an engineered concrete slab which has been designed to accommodate expected loads. Pavers should be installed with a proprietary adhesive or suitable mortar base.
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Can I use pavers around pools?
Yes, our Euro® range of pavers is suitable for use around saline environments. However, they should be sealed with a premium penetrating sealer.
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Can I use pavers on my driveway?
Yes. Adbri Masonry has a range of pavers available for driveway use. However, it is important to note, not all pavers are suitable for this application. Click here to find a driveway safe paver that best suits you.
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Do I need to seal my driveway paving?
It is recommended that all paved driveways are sealed to combat stains such as oil, however it is not necessary.
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Do pavers fade?
Adbri Masonry pavers are created with colour throughout (with the exception of premium Euro® pavers), varying degrees of fading can occur naturally depending on the location of the paving, the environment, whether it is sealed, how it is sealed, as well as the volume of pedestrian or vehicle traffic. To find out how best to protect your pavement from fading please call us on 1300 365 565.
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Do pavers need to be sealed?
No, not for any structural purposes, however, sealing pavers may have aesthetic benefits as sealers can minimise the effect of grime, stains and efflorescence.
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How can I get stains off my paving?
Many materials such as leaves will stain pavers only if they are left in prolonged contact with the pavement. Accordingly the best strategy to keep a pavement in pristine condition is to ensure that all rubbish and leaves are regularly removed using sweepers and thereafter, the pavement is flushed with water.
Light, non-penetrating stains can often be removed by brushing with a stiff broom in conjunction with a light application of sharp sand. Where persistent stains do occur they can be removed using a variety of chemicals and proprietary cleansing agents. These must be chosen with regard to occupational health and safety and the environmental impacts of runoff etc.
For more information on cleaning and stain removal, please refer to the Concrete Masonry Association Australia’s Concrete Segmental Paving Maintenance Guide.
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How do I clean concrete masonry?
To clean dirt or other particles first try a simple soft bristle brush. If further cleaning is necessary a mild detergent mixed with water is able to be used, however this will require a final step of rinsing the area with clean water to remove any remaining cleaning solution. Never use wire brushes, acid cleaners, power washers, bleach or paint remover.
For more information on cleaning and stain removal, please refer to the Concrete Masonry Association Australia’s Concrete Segmental Paving Maintenance Guide.
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How do I lay pavers?
Pavers are easy to lay and can add great visual affect and value to your home. Refer to this step by step How to Lay Pavers Guide for more information.
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Is drainage needed for my paving project?
Surface drainage is important and should be considered for all paving projects.
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What are the benefits of concrete segmental paving?
• Mass production under factory conditions ensures consistency, quality and dimensional accuracy.
• Ultimate design flexibility with a diverse range of shapes, sizes, a near limitless range of colours and surface textures.
• Utilising specifically designed product mixes, with a reliable supply of raw materials, allows Adbri Masonry to consistently reproduce products in the same colour and finish, year after year.
• The mix used to create a segmental paver can be adjusted to include recycled and industrial by-products as substitutes for raw materials and still meet all relevant Australian Standards.
• The ability for segmental pavements to be pulled up to access buried services and then re-laid, not affecting the look and feel of the area post-maintenance.
• Concrete pavements can be used immediately after installation, not requiring time to cure.
• Segmental concrete pavers are very durable, being less likely to curl, shrink or crack compared to other alternatives.
• Concrete pavers utilise less cement per square meter when compared to in-situ concrete.
• There is no requirement for steel to be used in supporting the pavement, unlike other flooring alternatives.
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What is a permeable paver?
A permeable pavement is an important component to an environmentally effective, water saving system beneath the surface. When installed correctly, permeable pavers form a series of drainage holes in the pavement surface. These drainage holes are filled with a small aggregate to allow water to filtrate through the surface layers, minimising stormwater run off, downstream flooding and pollution problems, with the added benefit of reducing the need for costly underground retention systems.
For more information see the Concrete Masonry Association Australia’s MA56 Guide to Permeable Interlocking Concrete Pavements.
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What is efflorescence?
Efflorescence is a white, salty powder that appears on the surface of bricks, blocks, pavers and retaining walls as a result of moisture penetrating the product and partially dissolving the lime contained in the cement used to make concrete masonry. This dissolved solution then migrates to the surface and as the water evaporates, leaves a white lime haze. Efflorescence is harmless and can be removed with a stiff bristled broom, then rinsing with clean water. It is important to note that natural weathering will eventually stop efflorescence from occurring.
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What sealers would you recommend?
Adbri Masonry recommends the use of Klen sealing products, which are available in both an acrylic and penetrative sealing options. Please call us on 1300 365 565 for further information on sealing options and where to purchase Klen products.
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Are slight variations in product colours normal?
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RETAINING WALLS
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Are concrete footings required to build my retaining wall?
Not necessarily, when constructing your un-reinforced retaining wall below the maximum un-reinforced height, a concrete footing is not required for all products. Please refer to our Segmental Retaining Wall brochure for more details on what is required to build your wall.
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At what wall height should I consider drainage when using Retaining walls blocks?
Retaining walls of any height should have drainage to remove water from behind the wall. The most popular means of doing this is through the use of agricultural pipe. If you are unsure, refer to our Segmental Retaining Wall brochure for the step by step retaining walls installation guide.
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Can I build my retaining wall higher than the maximum un-reinforced wall heights listed for each products?
Some products are able to be built over the specified maximum un-reinforced height, however it is crucial that a certified engineer is used to design and assist in building the wall.
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Can I build my wall higher if placed on a concrete footing?
No, the installation of footing does not add to the structural stability of the walling system. If you wish to construct your wall above the maximum un-reinforced height, you may need to select another type of walling system and/or consult a registered engineer.
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Do experienced contractors need to build my retaining wall?
No, as long as the wall is constructed under the maximum un-reinforced height, most of our residential retaining walls can be completed without the help of an experienced contractor. However if you have never built a retaining wall before, refer to our How to BuildRetaining Wall Guide,’ or contact us on 1300 365 565 to find your nearest recommended contractor.
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Do I need an experienced contractor to build my wall if it is over 800mm high?
Most councils will require property owners to get council approval prior to building walls over 800mm in height (this may be slightly higher for some councils), so you will need to check with your local council before building your retaining wall. When considering a wall in excess of 800mm high please consult the Adbri Masonry Segmental Retaining Wall technical specification brochure, for more information on segmental retaining wall design.
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How do I build a retaining wall?
Retaining walls are a great DIY project and can be completed over the course of a weekend. Refer to this step by step How to Build Retaining Walls Guide for more information.
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How do I stick caps onto my retaining wall?
Capping units will need to be secured with a suitable construction grade epoxy or adhesive, which will result in a neat finish, whilst ensuring the cap will stay on the wall for years to come.
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What are the benefits of segmental retaining walls?
These systems are capable of being fully engineered and are attractive, flexible, cost-effective and easy to install.
• Durability
• Allows for design creativity and flexibility
• Ease and speed of construction
• Cost effective
• Clean neat finish
• Strong strength to weight ratio
• Blends into environmental landscape
• Can increase your home’s value
• Ability to reclaim flat space
• Choice of size, colour and shape
• Long lasting with low maintenance
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What is a geogrid reinforced wall and when should I use it?
A geogrid reinforced wall is a wall that is installed with geogrid reinforcement extending from between the installed wall units into a soil zone behind the wall units. The soil zone is installed at the same rate as the wall and is placed and compacted around the geogrid reinforcement to minimum specifications to ensure structural adequacy. Please note that advice from an experienced engineer should be sought to determine optimal solutions for specific soil types and wall heights.
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What is the maximum height I can build my retaining wall to?
The maximum un-reinforced height is different for each retaining wall product and is determined by the size and design of the block system. Please refer to your state’s retail retaining wall brochure for more specific details about or retaining wall range.
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Are concrete footings required to build my retaining wall?
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STONE FEATURE WALLS
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Can I seal Eldorado Stone®?
It is not required to seal Eldorado Stone®. However, a sealer will provide added protection and will usually be easier to clean if the surface becomes dirty.
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How do I clean efflorescence?
When efflorescence occurs, as it does with many masonry products, it is the usually the result of moisture migration through the masonry substrate. Once the moisture is on the masonry surface, it evaporates, depositing dissolved salts in the form of efflorescence. Efflorescence naturally disappears over time as long as the moisture source is controlled or eliminated. Efflorescence may be removed with a solution of 1 part white vinegar to 6 parts water. Scrub using a soft bristle brush and vinegar/water solution. Rinse well with clean water.
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How do I clean Eldorado Stone®?
To clean dirt or other particles first try a simple soft bristle brush. If necessary use a mild type of detergent mixed with water or a solution of (no more than) 1 part white vinegar to 6 parts water. Rinse with clean water to remove any cleaning solution that might remain on the surface. Never use wire brushes, acid cleaners, power washers, bleach, paint remover or any other type of concrete cleaner.
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What about protection against graffiti?
In many areas, Eldorado Stone® is considered a protection against graffiti. The colour blends and uneven textures are not the best canvas for graffiti “artists”. However, if you should choose to use an anti-graffiti coating please speak directly to the manufacturer of the anti-graffiti coating product and ask your contractor to submit a test prior to installation. There are urethane and wax-based sealers that can damage the surface or cause it to “yellow”. Other sealers may encourage additional efflorescence on the stone’s surface. No type of coating should be applied until the stone has been on the wall for at least 14 to 28 days.
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What are the benefits of using manufactured stone?
Installed, manufactured stone is approximately 1/3 to 1/2 the cost of natural stone. Its light weight properties eliminate the need for wall ties or footings. Manufactured stone has a 2% (approximately) waste factor versus 10% or more for natural stone.
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What is the difference between manufactured stone veneer and natural stone?
Manufactured stone veneer is cast from molds of real stone which makes it lighter than natural stone. Natural stone may require wall ties and footings, which, in turn, can increase installation cost and difficulty. Eldorado’s architectural stone veneer is lighter weight, designed to adhere easily to a variety of structurally sound surfaces, and is capable of installations that would normally be very difficult and costly to achieve with natural stone.
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Will Eldorado Stone® fade?
The base colour is blended throughout and permanent mineral oxide pigments are applied and absorbed when the veneer is cast. Colour becomes an integral part of the veneer and, similar to natural stone, there are minimal noticeable colour changes after years of weathering.
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Can I seal Eldorado Stone®?
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BRICKS AND BLOCKS
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Can I build a fence out of Mortarless block?
Yes, providing the instructions shown in our mortarless masonry technical brochures or the technical literature shown in the Concrete Masony Assoiation of Australia's (CMAA) datasheet Number 4 are followed carefully.
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Can I replace clay bricks with concrete masonry bricks?
Many of our concrete masonry bricks can act as direct replacements for clay bricks. Contact your local sales representative on 1300 365 565 for advice on the best concrete masonry product for your project.
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Do you have a brochure showing your range of blocks and sizes?
Yes, all of the information you will need for our brick and block range can be found here.
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Do you sell lightweight concrete bricks and blocks?
Yes, Adbri Masonry have a range of lightweight brick and block solutions, however these do vary from state to state. Call us on 1300 365 565 to find out more information.
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What colours and finishes are your bricks and blocks available in?
Our coloured bricks come in a variety of colours and textures, to learn more visit our ‘Architectural Brick & Block’ page or contact us for more information on 1300 365 565.
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Can I build a fence out of Mortarless block?
Adbri Masonry Products:

Paving Paving
From small, budget brick pavers to large format, premium quality concrete pavement and stone alternatives, Adbri Masonry has a pavement solution for your next paving project.
See our Paving range >
Retaining Walls Retaining Walls
Concrete retaining wall blocks are easy to install and ideal for building soil retaining walls, reclaiming sloped land, reducing erosion and even creating feature garden walls, planter boxes and veggie patches.
See our Retaining Walls range >
Bricks and Blocks Bricks and Blocks
There are many applications for concrete bricks and blocks around the home. Adbri Masonry’s concrete bricks and Besser® blocks are used in new constructions or renovations right across Australia.
See our Bricks and Blocks >
Garden Edging Garden Edging
A large selection of quality concrete garden edging blocks that are easy to install and provide a finished look to your garden. Great for home garden projects such as retaining walls, creating tree circles & garden walls.
See our Garden Edging >